Pickup & Check In

Leveraging Walmart's 5,000+ store locations, we continuously built and improved upon the Pickup experience.

 
 
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Unifying the pickup experience

Improving Walmart's Pickup experience was a top priority but no small challenge. Walmart customers value the convenience of store pickup often times more than faster shipping; a lot of them visit the store on a regular basis already.  In the first phase of integrating the general merchandise pickup system with the grocery pickup system, we had to accommodate for sever different pickup scenarios, as compared to the single scenario and linear path for a grocery pickup customer.

 
 
 
 

end-to-end understanding

We had the challenge of simplifying a complex process into a simple and convenient app feature for our customers.  We redesigned and optimized the flow by removing redundancies and barriers, progressively disclosing important information, and requiring service permissions to ensure the best experience possible. Shown above is the simplified flow for a customer retrieving a Pickup order once the order has been placed. We worked in parallel with the team responsible for the associate-facing app; ensuring all of our triggers and communications were aligned.

 
 

All of this work is the result of great collaboration. Thanks to each brilliant mind that contributed.